Q: Do you have warehouse in Europe?

A: Yes, we have a warehouse in Germany, address: Yunniao/PCJ,Halle 1.1B,Am Pfahlgraben 4-10,35415 Pohlheim, Germany

 

Q:  What is your advantages?

A: Our built a R&D team with 15 years of working experience in the new energy. We can provide OEM or ODM service according to customer’s requirements.

 

Q: How can you guarantee the quality?

A: The warranty is longer than others. We'll be delight to send you samples for testing before mass production. All of our products have passed certification CE, RoHS, WEEE, UL, UN38.3.

 

Q: What is your production capacity?

A: The production capacity is 5000pcs per month currently, and we are importing advanced machinery to expand our production capacity

 

Q: What should I do if goods have problem?

A: Each item will be well-packed before shipment. Please make sure the package is intact and check all items carefully according to your order when you received the goods.  

1) If you find any quality problem, please take clear photos and contact us within 7days.  

2) If you find something missing, please check all boxes first, and if still no find, please take photos and contact us within 7 days.

3)If you are in Europe, we have a warehouse in Germany, we will provide after- sales service in time.

For more return policy, please check: https://www.hepwayenergy.com/pages/return-refund-policy

Q: What’s the benefits of balcony storage system?

A: The original intention of this range is to save the electricity costs for families. Through the electricity stored in the battery during the day, we can use it at night to achieve power saving.

 

Q: How long is the payback cycle of SF100 series?

A: Based on the cost of electricity in European, it only takes 2-3 years to pay back.

 

Q: Can this series support battery expansion?

Yes, it can support battery expansion and maximum connect with 5 batteries parallel, total capacity up to 6910Wh.

 

Q:What are the applications of Balcony energy storage system?

A: There are mainly 3 application scenarios: Balcony, Rooftop, and Courtyard for home energy storage.

 

Q:I already have solar panels and microinverter now, can I buy balcony storage battery separately?

A:Yes, our SF100 series balcony energy storage is compatible with 99% of the microinverters on the market, you can complete your home power structure by purchasing the battery. 

 

Q: Can the SF100 balcony energy storage system work in cold weather?

A:We have a built-in heating system so that the SF100 balcony energy storage system will work even in cold winter weather.

 

Q:Is SF100 output power adjustable?

A:SF100 output power can be adjusted according to the household's electricity consumption through APP, avoiding the waste of energy

Q: What are the advantages of portable power station compared with fuel generator?

A:Portable power station is more economical and environmentally friendly compared to fuel generators, 0 noise is quieter both at home and outdoors.

 

Q: Is the portable power station safe?

A: We adopt advanced BMS management system and high quality batteries to ensure the safety of portable power station.

 

Q: What charging methods does the portable power station support?

A: HEPWAY portable power station supports solar charging, AC charging and car charger charging, which makes charging easier.

 

Q: Is the portable power station waterproof?

A: Since the portable power station has vents to dissipate heat, the portable power station cannot work in the rain.

 

Q: How do I choose the right portable power station?

A: According to your usage scenario, if you use it occasionally for emergency or use it briefly while travelling, we suggest you to buy P700 portable power station; if the usage rate is higher or when travelling for a long time, but the power of the power-using equipment is small, we suggest you to buy P1300 portable power station; if you use it frequently or travel for a long time, or work outdoor, we suggest you to buy Alpha2000 portable power station and extended battery pack Alpha2000X;

 

Q: How do I maintain it if I don't use it for a long time?

A: We recommend that you charge and discharge the Portable Power Station every 3 months and store the Portable Power Station in a dry and ventilated environment.

 

Q: What is the portable power station suitable for?

A:Portable power station is suitable for power outage emergency, travelling, camping, hunting, caravanning, photography and so on. 

Q: How to contact HEPWAY service?

A: 1. SNS media: WhatsApp/Linkedin/Facebook/Instagram/YouTube;

    2. Email: support@hepway-power.com

 

Q: How to become a Hepway's partner? (B2B co-operation)

A: Please contact at support@hepway-power.com for further information.