Shipping Policy
Thank you for visiting and shopping at hepwayenergy.com. Hepway aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.
Shipment Processing Time
EU: Orders are usually processed and delivered within 3-7 business days. For products out of stock, orders are usually processed and delivered within 25-30 days. Actual delivery time depends on logistic conditions. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing bulk orders, shipments may be delayed by a few days.
Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 7 business days, please contact support@hepway-power.com.
Shipment Carriers
Orders will be shipped from our warehouses in Germany via one of our current primary shipping carriers, DPD, UPS and DHL.
Track your order with the following links:
DPD: https://www.dpd.com/nl/en/receiving/track/
UPS: https://www.ups.com/track
DHL: https://www.dhl.com/tracking
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
Damages
If you received your order damaged, please contact Hepway Support within 3 business days at support@hepway-power.com. The after sales team will help you to confirm and handle it.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please check here for more information(Link of Returns Policy)Shipment Countries
Hepway orders could be shipped to most EU states (except some outlying islands and overseas territories). Please check with support
Shipping Support
For order and shipping-related inquiries, and also the return requests and instructions please contact us at support@hepway-power.com
After-sale Service Contact
Email: support@hepway-power.com
Customer Service Hotline:
CN: +0086 13332626124
